We appreciate traveling abroad is a big deal! We’ve taken every possible step to put you as the customer first, but please do have a good read through our Terms & Conditions set out below to make sure you are comfortable before you book a trip with us.
Package Travel Regulations
Our Tennis Holidays include 2 or more components, sold within the same Package (for example Accommodation, Transfers & Tennis), and so your trip is fully protected through the Package Travel Regulations, which you can find out more about Here.
Travel Trust Association (“TTA”)
The Travel Trust Association exists in order to protect you, the customer, with 100 percent financial protection and has been doing so for over fifteen years. This means that every penny that you pay to a member of the TTA is protected by the Travel Trust Association. Find out more.
Changes to Your Holiday and Your Options
We plan the arrangements for our customers’ holidays many months in advance of departure and great care is taken to ensure that our holidays are of good quality and will be available throughout the period advertised. Although it is unlikely that we will need to make any changes to confirmed bookings, it does occasionally occur, and we hereby reserve the right to make any such changes as may be necessary. In the unlikely event that we are obliged to make such changes due to circumstances beyond our control, we will notify you as soon as possible prior to your departure.
Major changes to your booking may include a change of accommodation to accommodation which is advertised at a cheaper price.
If we are required to make a major change to your booking you may either:
- Accept the changed arrangements;
- Purchase another holiday from us at the advertised price; or
- Cancel your holiday.
If you choose either (a) or (b) you will also be offered a credit towards the cost of your holiday as shown below:
- Changes more than 56 days before departure – Nil.
- Changes between 56-29 days before departure – £10 per person.
- Changes between 28-15 days – £20 per person.
- Changes between 14-8 days before departure – £30 per person.
- Changes less than 7 days before departure – £40 per person.
If you choose option (c) above “Deposit” is Non Refundable.
In the unlikely event of insufficient total numbers of travellers which, in our opinion, makes the holiday non-viable, we reserve the right to cancel your booking. In such a case, we will reimburse all monies paid by you, including any deposit(s).
We reserve the right, at our absolute discretion, to terminate, without notice, the holiday arrangements of any customer whose conduct is, or is likely to be, problematic. This includes (but is not limited to) any behaviour that is likely, in our opinion, or the opinion of any relevant airport/flight staff and/or any staff at the accommodation, to cause distress, damage or annoyance to our customers, employees, property or to a third party. In such a case, full cancellation charges will apply and we shall be under no obligation to provide a refund and/or any compensation for any costs and/or liabilities whatsoever which you may incur. For the avoidance of doubt, we have no control over the behaviour of any person staying at or visiting your holiday accommodation and we cannot be held responsible, or liable, for any withdrawal or impairment of facilities during your holiday or at any other time, or any other loss or damage caused by such withdrawal or impairment.
Could I Be Refused Entry?
There are a number of reasons for which you could be refused entry to the country of destination of your holiday
- If you do not hold a valid passport and/or visa required for entry into or exit from the country of origin or destination.
- If, in the opinion of a person in authority, you appear to be unfit to travel, or are likely to cause discomfort or disturbance to other passengers our responsibility for your holiday will immediately cease. We shall not be responsible for any costs or liabilities you may incur nor will you be entitled to a refund of any monies paid to us.
Passports, Visas and Travel Documents
It is the responsibility of each individual passenger to ensure that their passport is valid for the entire duration of the holiday (by checking with the appropriate Embassy where appropriate). If you are not a British passport holder you may require a visa. Please check before booking your holiday with us. In the event that you make a booking with us without first checking whether you require a visa and you are subsequently unable to secure such visa, we shall not be liable for any costs you may incur nor will you be entitled to a refund of any monies paid to us. All passport, visa, travel insurance, health certificate requirements, Foreign Office advice, and any other travel requirements, are your responsibility. We accept no responsibility for any delay and/or expense incurred by you or any third party caused by any irregularity in your documents.
For all bookings made within 10 weeks of departure, the full amount of the holiday price is required to be paid at the time that the booking form is submitted.
Amendments to any tennis schedules may be necessary from time to time due to court unavailability/climatic conditions or other reasons beyond our control. Where such an amendment needs to be made you will be notified as soon as possible and alternative arrangements will be made wherever possible. We cannot accept any liability for rain or other adverse weather/climatic condition which affects your holiday and, in such a case, no refund will be given. We shall not be liable should any host coach not be available as a consequence of injury, illness or any other reason beyond our control.
We cannot accept liability in any circumstances where performance and/or prompt performance of the contract is prevented as a result of Acts of God (including fire, flood, earthquake, storm, hurricane, or other natural disasters), war, invasion, an act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, pandemic, blockage, embargo, industrial dispute, strike, lockout or interruption or failure of electricity or telephone service.
The accommodation booked is reserved exclusively for the persons named on the booking form. Sub-letting, assignment and/or sharing is not permitted under any circumstances. All damages and breakages will be charged to the lead passenger and must be paid in full before vacating the accommodation.
Accommodation Rental Period
The accommodation rental period commences from 4pm (local time) on the day of arrival and ceases at 11am (local time). A 50% per room per night charge will apply for check-outs after 11am. We will notify you of any changes to these times.
Limited rainfall and climate fluctuations can often affect the supply of water. Consequently, this may result in cuts to the water supply. Such cuts are usually of a short duration and you are asked to be tolerant. The water supplies are suitable for consumption after boiling, however, we recommend bottled water for drinking. In hot climates please be prepared to encounter the indigenous environmental conditions such as insects, mosquitoes and the like.
The price of your holiday, once confirmed, is guaranteed. However, in the event of substantial changes in local taxes or exchange rates we reserve the right to pass any such increased charges to our customers, subject to our agreement to absorb the first 2% of any increase where a confirmed booking has been made by the customer.
If You Need to Contact Us or Wish to Raise a Concern
In the very unlikely event that you have a problem or complaint during your holiday, please notify a representative of Tennis in the Sun so that we have an opportunity to rectify the issue as soon as practicable. If you do not find our response satisfactory you must inform Tennis in the Sun Ltd of your complaint/concern in writing within 28 days of the completion of your holiday. We accept no liability for complaints that are not notified to us within 28 days or where the complaint was not reasonably notified to a Tennis in the Sun Ltd representative during the duration of your holiday (where the cause for such complaint arose during the holiday).
Conditions of Carriage
If it becomes necessary for you, or any member of your party, to cancel your booking or part of it, you must inform us in writing immediately. Cancellation charges are calculated from the date we receive written notification of such cancellation. If we receive the written notification within 10 weeks of departure, then the cancellation charges below will apply:
- More than 70 days before departure Loss of Deposit
- 70-29 days – 70% of the booking costs are payable
- 28-15 days – 90% of the booking costs are payable
- 14-1 days – 100% of the booking costs are payable
Data Protection Policy
In order to process your booking and to ensure that your travel arrangements run as smoothly as possible, we are required to process the information you provide to us as part of your booking. This may include processing information such as, for example, your name, address and special needs/dietary requirements/medical conditions. We only pass this information to our relevant suppliers (such as the tennis centres and the accommodation owners (this is a non-exhaustive list)). We will not pass on any information you have disclosed to us to any party that is not fully associated with your holiday unless required to do so by law.
You are entitled to a copy of the information you have provided to us should you require it.
In addition we may use the information you have provided to us to inform you of any prospective and/or future holidays and/or offers in order to ensure that you receive the best possible Tennis in the Sun experience.